# NexGen Guest — case study by Easton & Code

> As development and operations lead for a hotel guest-experience platform, I'm moving the app from Rails 6 and MongoDB to Rails 8 and PostgreSQL, and building features like digital tipping and AI analysis of guest feedback — while hotels keep using it every day.

- Category: Hospitality platform
- Period: 2024 – present
- Role: Development & Operations Lead
- Focus: Rails 8, PostgreSQL, AI feedback analysis, Long-term partnership
- Web page: https://eastonandcode.com/work/nexgen-guest/

## The situation

NexGen Guest is a guest-experience platform for hotels: a mobile-first digital concierge that guests use without downloading an app, plus analytics for hotel teams. The original app ran on Rails 6 and MongoDB and needed a modern foundation — without interrupting the hotels using it every day.

## What I do

- Lead the move to Rails 8 and PostgreSQL, rebuilding the platform piece by piece alongside the live app.
- Built digital tipping, so guests can tip hotel staff from their phone, with payouts handled through Stripe.
- Integrate with hotel property-management systems.
- Added AI analysis of guest feedback and connected review sites, so hotel teams see what guests are saying without reading every comment.
- Run deployment and operations: CI, security hardening, and feature flags that roll new features out hotel by hotel.

## How it works

It's a long-term partnership. I work directly with the NexGen team, ship in small steps, and send short demo videos for sign-off so decisions don't wait on meetings.